Returns Policy

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with the hanger and gown bag plus the tag attached. If this tag is removed and/ or items returned against the above a refund will not be processed. 

* Please note gift cards are non refundable. 

All items must be returned to us fully insured to the address below:

Returns Department 

Off The Peg Bridal 

13 Victoria Street 

Holmfirth

HD9 7DF

 

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

You will be responsible for paying for your own shipping costs for returning your item. All dresses sent back to us must be fully insured to cover all costs should there be any damages or lost in transit. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.